Pilot version
Support
Pactaris is in a restricted pilot. Support is provided by e-mail, by the Firmaris Group team. The Portuguese version is the reference in case of divergence.
Write to support
Opens your e-mail with the message ready. contato@firmaris.com.br
1. How to reach us
Write to contato@firmaris.com.br. There are no guaranteed service hours or response times at this pilot stage; we reply by e-mail as soon as possible.
2. What to include
The clearer the report, the faster we can help. Tell us:
- the e-mail you use to sign in and the name of your organization;
- what happened and the error message, if any;
- the device and version (iPhone, Android or browser, and the app version);
- the approximate date and time;
- the request code, when it concerns a document.
3. What never to send by e-mail
We will also never ask for your password or a verification code.
- passwords, verification codes, authenticator app codes or individual signing links;
- document contents or personal data beyond what is needed to understand the problem.
4. Access to the platform
Access is granted on request, and there is no public sign-up yet. To ask for access, use the “Request access” button on the home page.